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Cultural Alignment

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Text Box: The Problem: Determine underlying, systemic causes of recent lapses in dispatch operations and recommend paths forward. HPWT Solution: Integrated, cross-functional volunteer team from across the community reviewed operations, interviewed and surveyed all major stakeholders, and was led through extensive cultural diagnostics. Key stakeholders worked together to support a complete rethinking of charter, vision, and goals for emergency dispatch operations. The Results: Integrated approach to changing operations and culture, supported by key stakeholder groups in community. Provided basis for major changes in personnel, training, and significant reductions in response times. Text Box: The Client: Suburban county of major metropolitan area. Emergency dispatch operations had been consolidated in one organization for police, fire, and medical emergency response. Recent consolidation had created confusion and inter-group rivalries that threatened to impede operations.

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