Customer Value

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Text Box: The Problem: To compete with international competition who dominate the high-volume, low-cost marketplace through capital-intensive investments. HPWT Solution: Transform workforce to self-directed, cross-functional teams with full end-to-end quality responsibility, providing rapid customer response and mass customization for all customers. A continuously flexible workforce competed successfully with competition, yielding faster cycle times and customized solutions. The Results: Significant customer and sales increases, resulting in 400% increase in booked orders, as well as high levels of customer satisfaction. Text Box: The Client: A moderate-sized producer of carbon brushes for electric motors, this domestic manufacturer had lost considerable international market share. High-return financial investments hid the market slide.

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Case History:

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